Frequently Asked Questions
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If I would like to purchase from Wildblue Holdings what do I do?
Please use our contact form to email us with your request. We will respond to your query as soon as possible usually within 1 business day. If you would prefer to phone us and discuss your needs then you are also welcome to do this. |
Can the general public order from Wildblue Holdings?
No, Wildblue Holdings is a whole sale company only. But please use our contact form and we will send you a list of stockist's in your area. |
What is the size, weight or colour of each item?
Use our contact form and send us your request, we will send you out a list with all the relevant information. |
How much is freight?
To Sydney, Melbourne, Adelaide and Perth, on average, it is about 10% of the cost of the goods. For more detail, please use our contact form and send us your request. |
What currency are your prices based on?
All prices given are in Australian Dollars (AUD) unless otherwise specified at the time. |
There is still a question I need answered not listed on this page what do I do?
Please use our contact form to email us and we will answer all your queries as soon as possible. |
IMPORTANT NOTICES
- Wildblue Holdings Pty Ltd reserves the right to change prices without notice due to fluctuations in exchange rate. Please confirm prices before quoting customers.
- Prices a NET and subject to appropriate GST tax where applicable.
- Terms are NET 30 days from the date of invoice. If payment is not received within 60 days from the date of the invoice, a 10% surcharge will apply per month, to the outstanding amount of the invoice.
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RETURNS
We guarantee that the goods sent from our warehouse are in good and sound condition. Transit insurance is the responsibility of the purchaser. Purchasers are required to inspect the goods and report to Wildblue Holdings Pty Ltd any defects relating to the order within 7 days of receipt. Credit request for goods returned to Wildblue Holdings Pty Ltd will only be accepted on prior approval from head office.
Returned goods without product faults are subject to a 20% Handling Fee, outbound and inbound freight cost is to be borne by the purchaser. The goods must be in good condition and original packing with the invoice number provided. |
ORDERING PROCEDURE
Our minimum order is $400 (excluding freight and GST).
Place your order by fax, phone or email, please include the item code and item description (including colours where applicable).
Delivery will be arranged by Wilblue Holdings Pty Ltd, or you may arrange your courier.
Initial orders are always on a Pro-Forma basis, goods are held for seven days. Credit terms are available to approved customers only.
We accept payment by cheque, money order, credit card, cash or direct deposit.
Goods remain the property of Wildblue Holdings Pty Ltd until full payment is received.
Placement of an order with Wildblue Holdings Pty Ltd confirms acceptance of the company's policies and trading terms in regards to ordering, payment and returns.
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